NCC identifies core challenges of telecoms subscribers

The Nigerian Communications Commission (NCC) has identified issues of unsolicited text messages, poor data services and billing, poor management of complaints resolution, quality of service and misinformation about location of base stations as key challenges confronting consumers of telecommunications.

Executive Vice Chairman of the Commission, Prof Umar Garba Danbatta, who stated this at the NCC’s day at the ongoing 28th Enugu International Trade Fair, also said that right of way to deploying services through bottlenecks created by local and local authorities, vandalisation of telecommunications equipment among others have continued to militate against efforts for hitch free communication services in the country.

Assuring however that the Commission would overcome it, he said that it has evolved a solution called “Do not-disturb” in which consumers are to send “Stop” to a code “2442” to stop all unsolicited text messages, adding that there are options that will enable consumers to stop particular types of messages when they send “Help” to 2442

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